Fryent Primary School

Excellence in Everything

Church Lane, Kingsbury, London, NW9 8JD, United Kingdom

admin@fryent.brent.sch.uk

02082054047

THE RIGHT TO LEARNTHE RIGHT TO BE SAFETHE RIGHT TO RESPECTRESPECTRESILIENCEREFLECTIONRESPONSIBILITYEMPATHYINTEGRITY

Complaints procedure

 Parental Concern 

If you have  a concern then the procedure for registering your complaint is as follows :

1) Speak to your child's class teacher 

2) If a satisfactory solution cannot be found , then speak to the Year Phase Leader or  Head of Year 

3) If no solution can be arrived at then make an appointment to see the Deputy Head , Ms Gross 

4) If you are still unhappy , then contact the Head Teacher's  PA, Mrs Douglas,to arrange an convenient appointment time with the Head Teacher 

5) If your concern remains unresolved , then the Chair of Governors can be contacted .  

Please ensure you follow this  process to ensure that your concern is handled by the appropriate member of staff. 

 Please click here to access the  School's Complaints procedure 

Member of Public

To register a concern as a member of the public , in the first instance, please call the school  on 0208 207 4045 and ask to speak to  the Head Teacher's PA, Mrs Douglas on extension 208  . 

Or alternatively , contact Mrs Douglas by email to headpa@fryent.brent.sch.uk or  the admin team on  admin@fryent.brent.sch.uk